The story does not end with the installation of the simulator. It is exactly the opposite: ALSIM offers its customers an extended warranty and comprehensive maintenance package. The FSTD is managed and controlled by ALSIM: this means less stress for the customer and the guarantee of a constantly updated training tool.
The customer receives maintenance training at ALSIM’s premises before shipment of the device. A spares kit is also provided with all the parts needed to ensure independence. A remote connection system allows ALSIM technicians to take control of customer’s equipment using a secure VPN connection.
Our simulators are delivered with a two-year warranty support.
Click here to access our AL42 warranty & maintenance services price sheet.
Included in our two-year Warranty support package:
- Airport and navigation databases are updated quarterly
- Telephone, e-mail and Techlog ticket service
- Diagnosis via secure internet connection (VPN)
- Annual maintenance, recurrent training and checks
- Maintenance spares parts kit
DISCOVER OUR EVOLUTION SERVICE
The Evolution Service option brings you the best of Alsim’s latest software and hardware design along with a zero running cost maintenance service all in one package.
What are the benefits for you ?
- Free maintenance services: parts, repairs, part loans, worldwide navigation & visual database, up to 2 visits per year (all cost included), unlimited hotline and VPN assistance access
- Free software upgrades including new ALSIM software designs such as: TCAS, weather radar, ALSIM High Definition Visual System (HDVS)
- Free hardware upgrades: new generation hardware will be retrofitted to your ALX in order to keep it up-to-date. This includes your used projectors.